1. Introduction
At Earnito, we strive to provide the best learning experience to all our users. However, we understand that circumstances may arise where a refund may be necessary. This Refund Policy outlines the conditions under which a refund will be granted and the procedure for requesting one.
2. Eligibility for Refund
We offer refunds in cases where the course content is not provided as promised or if there is a significant technical issue preventing access to the course material. Refunds will only be processed under the following conditions:
- Non-Delivery of Course Content: If you purchase a course and the course content is not accessible or provided, you are eligible for a full refund.
- Technical Issues: If there are continuous technical difficulties (such as inability to access course videos, lessons, or materials) that we are unable to resolve within a reasonable time, you may request a refund.
- Within 7 Days of Purchase: Refund requests must be made within 7 days of purchase. If you request a refund after this period, it will not be processed unless under special circumstances.
3. Ineligible for Refund
Refund requests will not be processed in the following cases:
- Content Already Accessed: If you have accessed a substantial amount of the course content, including completing lessons or viewing materials, you will not be eligible for a refund.
- Changed Mind: If you change your mind about the course or no longer wish to continue, we will not issue a refund.
- Subscription-Based Courses: Refunds are not provided for ongoing subscription courses. You may cancel your subscription at any time, but payments already made are non-refundable.
- Course Completion: If you have completed the course or received a completion certificate, no refund will be provided.
4. Refund Process
If you meet the eligibility criteria, you can request a refund by following these steps:
- Contact Us: Please contact our support team at support@earnito.in with your refund request. Include your order number and details of the issue (e.g., inaccessible course content).
- Provide Proof: If the request is based on technical issues, please provide specific details or screenshots of the issue you are facing.
- Review Process: Our support team will review your request and assess the situation. We may request additional information to process your refund.
- Refund Issuance: Once your refund request is approved, the payment will be refunded to the original payment method within 5-7 business days.
5. Refund for Affiliate Purchases
If you purchased a course through an affiliate link, the refund will be processed by Earnito directly. Any affiliate commission earned on the sale will be reversed as part of the refund.
6. Changes to the Refund Policy
Earnito reserves the right to amend or update this Refund Policy at any time. If there are any significant changes, we will notify users via email or through our website. The updated Refund Policy will be posted on this page with a new “Last Updated” date.
7. Contact Information
If you have any questions or concerns about this Refund Policy, or if you need assistance with a refund request, please feel free to reach out to our support team:
- Email: support@earnito.in
- Phone: +91 9622 849730
- Mailing Address: Kalwar Road, Hathoj, Jaipur – 302012, India
